Packing & Delivery
To better ensure the safety of your goods, professional, environmentally friendly, convenient and efficient packaging services will be provided.
FAQ
Q1
Can I get a sample to check the quality first?
Absolutely! We highly encourage you to get a sample before placing a bulk order. The sample fee and time will be determined based on the style.
Q2
Do you accept custom orders (OEM/ODM)? What do I need to provide?
Yes, you can customize:
- Yarn Material: (e.g., Wool, Cashmere, Cotton, Acrylic, Blends, etc.)
- Color: We can dye according to your Pantone (TCX) color codes.
- Design/Style: You can provide design files, tech packs, sketches, or even reference pictures.
- Logo & Branding: We support jacquard, embroidery, printing, and more.
- Size: Use our standard size chart or provide your own.
- Packaging & Labels: Custom main labels, care labels, hang tags, and packaging.
Q3
What are your payment terms?
We highly recommend using Trade Assurance, which protects your payment. We also accept:
- T/T (Telegraphic Transfer): Typically a 30% deposit to start production, and the 70% balance paid before shipment.
- L/C (Letter of Credit): Available for large orders.
Q4
Are you a factory or a trading company?
We are an integrated factory and trading company with 15 years of experience in knitwear production. We have our own production lines and a professional team, controlling the entire process from yarn sourcing, sampling, and production to quality inspection. This allows us to offer competitive prices and stable quality. You are welcome to schedule a virtual tour or an on-site visit.
Q5
What materials and customization options are available?
Our standard material is high-quality Cotton, but more material options are available upon request. We support complete customizations including design, size, color, and branding logos to suit your specifications.
Q6
What machine gauges do you support and how is the delivery time calculated?
We supply a wide range of machine gauges including 14GG, 3GG, 5GG, 7GG, 9GG, 12GG, 16GG, and more. The delivery time is determined based on your specific order quantity.
Setor Fashion
